How do I Get Started?
Granny NANNIES has a remarkably simple, streamlined onboarding process that requires less than 30 minutes of your time. Nothing to fax, print, or mail. We can do almost everything over the phone and electronically if you have a busy schedule or do not live in the area.
How long does it take to get services started?
It typically requires 3 business days to properly put everything into place. Sometimes we can start sooner, but normal setup requires 12-15 hours of office admin time over the course of several days. While things can fall into place much quicker than that sometimes, we prefer to under-promise and over-deliver on the anticipated setup time.
What if I have an emergency and want to start right away?
We can most certainly accelerate the process for you and start almost immediately. However, the initial Caregiver(s) that comes to assist may not be your permanent ongoing Caregiver(s). They could be, but as mentioned previously, it generally takes several business days to put the permanent Caregiver(s) into place and the initial Caregiver(s) may not have permanent, ongoing availability. That person(s) will of course be properly credentialed and will take excellent care of you until the permanent Caregiver(s) can be assigned. In addition, you’ll need to make yourself available to complete all the required paperwork immediately. We are mandated under our State Licensing to collect signatures on a number of documents that are outlined below, prior to starting services.
What if I need to reach you after hours?
No problem, we know that things do not always happen between 9 am to 5 pm, Monday through Friday. We have an On-Call team that is available for night and weekend emergencies when our Admin Offices are closed. We do not use an answering service, as we cannot control the customer service they provide. Instead, we utilize actual Granny NANNIES Internal Office Staff so we can ensure you have the same great Granny NANNIES experience anytime you call. 24/7, 365.
Do I have to do any paperwork to get started?
Yes. The Client (or their representative) will have to complete some paperwork to initiate services. As a Licensed Nursing Agency, we are required by the State of Florida to present the Client with a number of documents and get signature acknowledgments that the Client has reviewed them before we start services. It is all quite simple though, and some of it such as the HIPPA notice, you have likely seen before at your physician’s office. We will of course review the documents with you prior to sending and are always available to answer your questions while completing it, should you have any. We also offer the option to complete the paperwork in person if that is your preference and can typically schedule that meeting within one or two business days. If the Client is unable to sign and a representative of the Client will be signing instead, that person will have to present Power of Attorney documents showing that they have the legal authority to authorize and pay for the services. Those documents will be retained in our files. Please contact our office if you have any questions regarding those legal documents.
Is there a contract?
No. There are no contracts, just a simple Service Agreement. You can start and stop services as often as you like, with no commitments other than paying for the services that the Client has used up that point. While many agencies require contracts with time commitments that are tied to a substantial security deposit, we do not utilize either. Our thought process is that if we are doing a good job, you will keep using our services. And if we are not earning your business, there should be nothing holding you back from finding another company that will.
Is the paperwork complicated?
No. Our onboarding process is quite easy and consists of three easy steps. Step 1 is the Intake Form (needs, wants, expectations, goals of service), Step 2 is the Service Agreement Package (rates, HIPPA, legal Caregiver job description, etc.), and Step 3 covers the financials. It is all very straightforward, and each step can typically be completed in 10 minutes or less. As mentioned above, we can even send the documents to you electronically, so you have nothing to print, fax, or mail. Allowing you to complete the paperwork in the comfort of your own home or office, whenever it is convenient for you. As mentioned above, we can always bring the paperwork to the Client’s home as well if that is your preference.
Can the Client schedule a consultation at their home?
Yes. The Client can most certainly have one of our Office Administrative Team come to his/her home to discuss and detail the services in person. We typically start with a phone consultation and if the Client (or their representative) still has additional questions after our call and would like to meet in person, we can make those arrangements within one or two business days.
Can the Client meet the Caregiver(s) prior to starting services?
Yes. The Client is more than welcome to have our recommended Caregiver(s) come to his/her home for a “meet and greet” prior to starting services. Many of our Clients, knowing we have decades of experience and an excellent track record of making perfect matches, often try our recommended Caregiver(s) without meeting the Caregiver(s) first. However, we know it is a big leap to bring someone into your home you are not familiar with. For those who are still acclimating to the idea of getting Home Care Assistance, they can sometimes get comfort from meeting the Caregiver(s) prior to starting services.
Who will my contact at Granny NANNIES be to assist with the Onboarding Process and any requests after services have begun?
Granny NANNIES takes a vastly different customer service approach than most other home care companies. Typically, the Client (or their representative) calls the main number and speaks with whomever answers the phone to address their needs. As mentioned previously, we consider this a very specialized service and do things differently as a result. When you become a customer at Granny NANNIES, you will be assigned to one of our many experienced Care Coordinators and that person will be your personal liaison to our company. Your Care Coordinator will take you all the way through the Onboarding Process and beyond, handling any questions or requests you may have while using our Home Care Services. Unlike how most companies manage their customer interactions… Your assigned Care Coordinator at Granny NANNIES will get to know the Client and their representatives personally to understand their specific needs and expectations, to ensure the best possible service and outcome.
What if the Client isn’t fond of the Caregiver?
No problem, we know that this is an extremely personalized service. While a Caregiver may be adored by most of their Clients, there can be instances where it simply does not work with others. Correcting this is as simple as calling your assigned Care Coordinator, letting them know what the issue is (the Caregiver does not talk enough, they talk too much, etc.), and your Care Coordinator will find a suitable replacement Caregiver immediately.